Effective Date: 02/20/2026
Website: www.proclinixlab.com
1. Introduction
ProClinixLab (“we,” “our,” “us”) is committed to protecting the privacy and security of the information shared with us by dental clinics, partners, and website visitors. As a digital dental laboratory, we work primarily with licensed dental professionals and clinics to design and manufacture dental restorations using advanced CAD/CAM and 3D printing technologies.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our laboratory services.
2. Information We Collect
A. Information You Provide to Us
We may collect:
- Clinic name and contact details
- Dentist name
- Email address
- Phone number
- Billing and shipping information
- Account login credentials (if applicable)
- Case submission details
B. Case & Technical Data
When clinics submit cases to us, we may receive:
- Digital impressions (STL files)
- CAD design files
- Intraoral scan data
- Prescription details
- Restoration specifications
⚠️ ProClinixLab does not collect patient data directly from patients. All case information is submitted by licensed dental professionals.
3. How We Use Information
We use collected information to:
- Process and manufacture dental restorations
- Communicate with clinics regarding cases
- Provide technical support
- Improve our laboratory services
- Process billing and payments
- Maintain internal records
- Ensure quality control and compliance
We do not sell, rent, or trade personal information.
4. Patient Data & Confidentiality
As a dental laboratory partner:
- We treat all case data as confidential
- We implement strict access controls
- We limit access to authorized lab technicians only
- We use secure systems to handle digital files
We rely on submitting clinics to obtain proper patient consent before sharing case data with us.
5. Data Security
We implement appropriate technical and organizational measures to protect information, including:
- Secure servers
- Encrypted file transfers (where applicable)
- Restricted system access
- Password-protected accounts
- Regular system monitoring
While we take strong precautions, no system can guarantee 100% security.
6. Cookies & Website Analytics
Our website may use:
- Cookies for functionality
- Analytics tools to understand website usage
- Performance tracking tools
These tools help us improve website performance and user experience. You may disable cookies in your browser settings.
7. Third-Party Services
We may use third-party providers for:
- Website hosting
- Payment processing
- Email communication
- Cloud storage
These providers are required to maintain confidentiality and data security.
8. Data Retention
We retain information only as long as necessary to:
- Complete case work
- Meet legal and regulatory requirements
- Maintain internal records
Case files may be archived for quality assurance and future reference.
9. Your Rights
Clinics working with us may request:
- Access to their stored information
- Corrections to inaccurate information
- Deletion of account information (subject to legal obligations)
Requests can be made by contacting us directly.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
11. Contact Us
If you have questions regarding this Privacy Policy, please contact:
ProClinixLab
Website: www.proclinixlab.com
